Privacy Policy

This website is owned and operated by Osmotech (Pty) Ltd and will be referred to as “We”, “our” and “us” in this Internet Privacy Policy. This Privacy Policy and the User Agreement (and, if you register as a Member of the Website, the Terms of Membership which you enter into as part of the registration process) together, govern your use of this website. By using this site, you agree to the Internet Privacy Policy of this website (“The Website”), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of Personal Information and/or Data you may supply to us through your conduct on the website.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. This Privacy Policy applies only to information collected by The Website. We do not make any representations about third party websites that may be linked to the website.

We recognize the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“Personal Information”). This Internet Privacy Policy and User Agreement govern the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. The Privacy Policy is effective upon acceptance for new user registration and is otherwise effective on 26 November 2018. Your continued use of the Website following changes posted to this Privacy Policy will mean that you accept those changes.

We welcome any question, comments or feedback you may have, please feel free to write to us at

1. Protection of Children’s Online Privacy

We understands the importance of protecting children’s privacy in an online environment, therefore the Website is not designed for or directed at children under the age of 18 years.

2. Collection of Personal Information and Data

2.1. Personal Information and Data is information that identifies you and/or can be used to contact you, for example, your name and/or surname, email address, residential address and/or contact number (“Personal Data”).

2.2. Personal Information and Data about visitors to our site is collected only when Users register for the service. We need to collect such information to provide you with further services or to answer and/or forward any requests and/or inquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.

2.3. The only Personal Data that Osmotech (Pty) Ltd requires from you, when you register as a user, is your name and surname, email address, residential address, billing address and contact number(s). You may access this information at any time by logging into your account.

2.4. You may also provide personal information about other people, such as their name and/or surname and/r contact number. This information is only used for the sole purpose of completing your request or for fulfilling the reason you provided it.

2.5. Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

2.6. Osmotech (Pty) Ltd does not collect any sensitive personal information relating to racial and/or ethnic origin, political opinions, religious and/or similar beliefs from users.

2.7. Osmotech (Pty) Ltd will never sell, license, trade or rent your Personal Data to third parties for marketing purposes. Osmotech (Pty) Ltd may for legitimate law enforcement reasons share Personal Date with law enforcement agencies as explained below.

2.8. The Website use Google analytics to gather information about your activities, to provide you with a better user experience.

2.9. The Website gathers certain information automatically and stores it in log files. For example, when you visit our websites or use our services, we may log certain information that your browser sends us, such as your IP address, browser type and language, internet service provider (ISP), operating system, date / time stamp, click stream data, access time, and referring website addresses. We collect information about the pages you view, the information you submit and access and other actions you take within the Website. Collecting information in this manner supports our security program and allows us to compile statistics about the usage and effectiveness of our websites and services. We do not link this automatically collected data to other information we collect about you.

3. Disclosure and Use of Information

3.1. Personal Data required during registration may be shared with the South African Police Service, anytime Osmotech (Pty) Ltd believes the sharing of information is appropriate for the recovery of an item or to aid in an investigation of a theft and/or fraud, to comply with a subpoena or similar legal process or when we believe in good faith that the disclosure is necessary to protect our rights, protect your safety or the safety of others.

3.2. Registered Users has no expectation of privacy of their data in relation the South African Police Service, when using The Website.

3.3. The description of an item that does not identify personal information is considered public data. Any personal data that you inappropriately included in an item’s description, may be view by any user on The Website and cannot be subject to any expectations of privacy. We strongly discourage including personal data in an item’s description and such information can be deleted from The Website at our discretion.

3.4. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from The Website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

3.5. If Osmotech (Pty) Ltd, is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership.

3.6. We may also provide your personal information to our service providers or other third parties as needed to process payments or ship something to you and for similar everyday business purposes. These companies or individuals are authorized to use your personal information only as necessary to provide these services to us.

4. User Access and Choice

4.1. If your personal information changes, or if you no longer desire our service, you may correct, update or delete your information by logging in to your account, by contacting us via telephone, email, or through our contact page. We will respond to your request within 7 business day.

4.2. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

4.3. When you register for an account, we will use your name and email address to send periodic emails to you of promotional interest. Out of respect for your privacy, you may choose to stop receiving those emails by following the unsubscribe instructions included in each email or by contacting us via our contact page.

4.4. We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

5. Security

5.1. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies.

5.2. We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

5.3. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

6. Cookies and Other Tracking Technologies

6.1. Technologies such as cookies, beacons, tags and scripts are used by the Website, and our verification and analytics partners. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

6.2. We use cookies throughout our system, such as to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

7. Links to Third Party Sites and Embedded Content

7.1. Our public website may include likes to other sites, whose Privacy Policy’s may differ from those of Osmotech (Pty) Ltd. If you submit information to any of those sites, your information is governed by their Privacy Statement. We encourage you to carefully read the Terms and Conditions and Privacy Policy of any site you visit.

7.2. Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.