Why do I pay for shipping?
In reality nothing in life is for free, everything comes at a price, instead of increasing our price and hiding the shipping cost in the selling price we decided to be honest and show you the shipping cost.
This allows us to cut our pricing to the bare minimum and offer our products at the best possible saving.
If we add the shipping fee in to the selling price of each product you purchase, you’d pay more than double the standard courier fee when you order one or more items, were in reality the shipping cost doesn’t necessarily increase on multiple items when shipped.
How much do I pay for shipping?
We offer a national flat rate shipping fee of R149.50 per order Door-to-Door to all Major Cities, Towns, Suburbs, The Courier Guy Depots.
The Courier Guy charges a special fee for all Farms, Plots, Hospitals and Power Stations at R488.75 per delivery.
The Courier Guy charges a special fee for delivery to all Major Chain Stores at R789.50 per delivery.
What are my shipping options?
Standard Courier (Door-to-Door) – PLEASE TAKE NOTE: Door-to-Door Couriers DO NOT deliver to PO Boxes. Please ensure you provide a valid Street Address at checkout or deliver to your closest The Courier Guy depot for collection.
Special trip for all Farms, Plots, Hospitals, and Power Stations.
Special trip for all Major Chain Stores.
Where do I get the tracking information?
Once your order has been dispatched and has been collected by The Courier Guy, you will receive a email with all your tracking information.
All orders are fully traceable on The Courier Guys website at https://portal.thecourierguy.co.za/track
When will my order be shipped and delivered?
Orders placed online and paid via the PayFast or OZOW online payment portal are usually shipped within 24hours.
Orders placed online and paid via EFT will only be shipped once payment reflects in our bank account. NO EXCEPTIONS WILL BE MADE!
Deliveries are done from Mondays to Fridays from 08:00 to 17:00.
No deliveries on Saturdays, Sundays and Public Holidays.
Deliveries to local and main areas are usually delivered within 2-3 working days and national and rural areas 3-5 working days.
Can I collect my order?
Clients may also collect their purchases directly from us. There may be a waiting period of 1-3 business days after placing the order, before you can collect, depending on if the item is in stock or requires assembly or manufacturing. Please call us beforehand if you’d like to arrange a pickup. We will inform you via email once your order is ready for collection.
All orders needs to be placed and paid before collection can be arranged. NO EXCEPTIONS WILL BE MADE!
What are my payment options?
- Online card payment through the PayFast Online Portal.
- EFT payment to Standard Bank.